Brand reputation management is a crucial factor for every business. A marketing strategy is incomplete without this aspect. Good brand reputation management signifies the trust factor that people have in your company which can bolster the success and revenue of your firm. With everything now available digitally, consumers can easily search reviews of your products and services or evaluate the CSR efforts within a tap to introspect their decision of choosing your brand over others. Hence, effective brand reputation management gives you an edge over your competitors. Moreover, it has the potential of bringing in more customers and keeping them anchored to your brand. Building successful brand reputation management is not easy and requires effort and skills.
What is Brand Reputation Management?
‘Brand Reputation Management’, these three simple words open up an array of possibilities for any brand that wants to stay relevant in the market. So, what do we exactly mean by it? Brand Reputation Management is simply how a company controls, influences and improves how customers perceive a brand. A good brand reputation management is when a brand has fostered customer satisfaction and loyalty among its consumers. Consumers trust the brand and it is one of the key factors that drive the growth of any business. Not only that, a good brand reputation draws in potential consumers to the brand – like a moth to a lamp! Having good reputation management is crucial else it might drive away these potential consumers and make it difficult for the brand to survive in the long run. When assessing brand reputation, the potential consumers consider several factors such as the quality of the product or service, the reliability of the brand and the friendliness of the brand. The question here lies, how do we build a good brand reputation? To understand that, we need to see what are the different types of brand reputation management.
What are the various types of brand reputation management?
Managing brand reputation is not as easy as it looks. There are various types of brand reputation management practices that need to be carried out for maintaining a positive image of the brand throughout.
Creating Brand Awareness
No consumer will be willing to try your product or service if they are not aware of it in the first place. Brand awareness is the knowledge your potential consumers have about your products or services. Customers must know what your brand represents and the values that are associated with your brand every time they hear your brand’s name. Research shows that customers are more likely to opt for products or services of brands they identify themselves with. Researching your target group of customers and campaigning your products and services to them via various channels can create brand awareness.
Content Marketing and SEO
Content marketing is one of the crucial strategies that are followed to build a brand reputation. Simply put, content marketing is providing your consumers, old as well as new with educational content that will solve your customer’s common problems that your customers face. Once your content becomes popular and people take notice of it, customers will begin to share their positive experiences with their friends, family, and colleagues, thus expanding your brand presence.
Once you get your content marketing straight, SEO comes in. Search Engine Optimization (SEO) is when you use certain strategic keywords coherent with your brand that can help customers access your website and therefore, draw in organic traffic to your website. SEO strategies put your brand’s products and services at the top of search engine results. Lasting SEO strategies help a customer to find you when they are searching for a solution. The more expert you are at SEO, the more is the engagement of your brand and more is your sales!
Online Reputation Management
With more and more people having access to the mainstream medium, Online Reputation Management can make or break your brand in these testing times. Online Reputation management is the process of creating an impressive digital present by suppressing negative reviews of your brand and promoting positive reviews. Creating short but impactful online ads that can create an emotional connection with your audience is the key to curate a good image of your brand.
An Online Reputation Management agency helps you to build your brand image. BrandVisage is one such Online Reputation Management Agency that helps you leverage how customers view your brand, interact with your brand and promote a positive message of your brand to your audience. How do they do it?
Making a good first impression
‘The first impression is the last impression’ is an adage that brands must follow by. Creating a visually appealing, colourful, interactive website is essential in leaving a lasting impression among your audience.
Public Relations
Embracing who you are! An Online reputation management agency creates strong PR relations through blogs, e-mail signatures, major publications that help suppress negative emotions, improve brand perceptions and increase your web presence. Every employee must be coherent to the brand’s mission and vision and represent the same.
Uniting and Conquering
Every social media channel you use needs to be streamlined and reviewed. Reviewing effective engagement of your channel, audience demographics, reach and popularity helps you to avoid conflict and confusion.
Respecting your audience
Online Reputation management agencies craft a strategy that speaks to your audience. They respond to customers in a timely and polite fashion, pay attention and acknowledge positive comments, quickly address complaints and issues thereby spreading a good word about your brand.
Social Media Reputation Management
Nowadays, social media reputation management and riding with industry trends is crucial for a brand’s growth. Research predicts that by 2025, there will be 4+ billion social media users. An active and engaging social media presence is directly related to the growth and awareness of your brand. Generate your brand advocates! Get them to tell their success stories to create a positive impact on your brand and boost social media reputation management. With growing influencer marketing, staying on top of industry trends is important. Your audience is increasingly looking for brands they can identify themselves with, brands that will match their aesthetic. You can emulate the following steps for creating an effective brand reputation on social media.
- Identify the tone of your message in different social media channels.
- People love competition! Engage your audience in quizzes, competitions where they stand a chance of winning rewards or vouchers.
- Track your results and boost your Customer Relationship Management.
- You can indulge in personal reputation management as well. Influencers who act as brand management advocates use personal reputation management to uplift their perception among the audience, thus, also creating a healthy image of the brand they are representing.
Focus on boosting customer experience
“Happy employees ensure happy customers and happy customers ensure happy shareholders”.
Boldly put, a satisfied customer is the sole best strategy any brand can have. Monitoring customer reviews and providing feedback and ensuring business improvement is key to customer satisfaction. Recent surveys have found out that 91% of customers trust online reviews while buying a product or service. Thus positive, genuine online reviews are an excellent way to build brand trust. Online reviews also help in the feedback on your product or services.
Research further shows that 89% of customers notice how brands respond to negative reviews and criticism. Taking accountability for your actions shows the customer the human side of your brand. Time is of the essence when it comes to resolving customer issues. Personalisation of your brand message to your audience, keeping a tab on what your audience is talking about and sending surveys for customer feedback helps enrich the bond between you and your customer. Keep in touch with your customers and let them know you are here to provide excellent customer experience!
Lack of proper brand reputation management can have severe long-term effects that can take a huge amount of money and years to rebuild. If you want your business to grow, you need to keep a keen eye on your brand reputation and how customers perceive your brand. For that purpose, you can rely on BrandVisage that can devise the right strategies for your brand and assist in accomplishing a positive reputation of your brand. Their extensive understanding, knowledge and years of experience in the different types of reputation management, including online and personal reputation management, will help you successfully bolster your brand reputation.